Terms of Service

1. Acceptance of Terms

By creating an account or using Ask Janice ("Service"), you agree to these Terms of Service. If you do not agree, do not use the Service. The Service is provided by Ask Janice ("we", "us", "our"). Contact: hello@askjanice.net.

2. Description of Service

Ask Janice provides an AI-powered virtual receptionist that answers phone calls, chats with website visitors, captures leads, and books appointments on your behalf.

3. Your Account

You must be at least 18 years old and operate a legitimate business. You are responsible for keeping your credentials confidential and for all activity on your account. You must provide accurate information about your business so the AI can represent it correctly.

4. Call Recording & Consent

The Service records and transcribes calls. The default greeting includes a recording disclosure. You are responsible for complying with all applicable call-recording laws in your jurisdiction, including two-party-consent laws in states like California, Florida, and Illinois. You must not disable the recording disclosure where required by law.

5. Acceptable Use

You agree not to use the Service to:

• Place or facilitate unsolicited automated calls or texts (robocalls/spam) in violation of the TCPA, CAN-SPAM, or similar laws.
• Impersonate another business or person.
• Collect sensitive personal data (medical, financial, government ID) through the AI.
• Conduct illegal activity, harassment, fraud, or hate speech.
• Reverse-engineer, scrape, or resell the Service.

We may suspend or terminate accounts that violate these rules.

6. Subscription & Billing

Paid plans are billed monthly in advance. Subscriptions auto-renew until cancelled. You may cancel anytime from your dashboard; cancellation takes effect at the end of the current billing period. A 30-day money-back guarantee applies to your first month only. Phone-number, SMS, and AI-usage fees from underlying providers are included in your plan unless stated otherwise.

7. Third-Party Services

The Service relies on third parties including Twilio (telephony), ElevenLabs (voice AI), Google (calendar & auth), and Lovable Cloud (hosting). Their terms apply to their portions of the Service. Outages or changes by those providers may affect availability.

8. Service Availability

We aim for high uptime but provide the Service "as is" without warranty of uninterrupted operation. We may modify or discontinue features with notice.

9. Limitation of Liability

To the maximum extent permitted by law, our total liability for any claim relating to the Service is limited to the amount you paid us in the 3 months before the claim. We are not liable for lost profits, lost business, or indirect damages.

10. Termination

You may close your account anytime. We may suspend or terminate accounts for breach of these Terms or unlawful use. Upon termination, we may delete your data after a reasonable retention period.

11. Changes

We may update these Terms. Material changes will be announced via email or in-app notice. Continued use after the effective date constitutes acceptance.

12. Governing Law

These Terms are governed by the laws of the United States and the state in which Ask Janice operates, without regard to conflict-of-laws principles.

13. Contact

Questions? Email hello@askjanice.net.