Refund Policy

This Refund Policy applies to purchases of the Ask Janice service, sold by Ask Janice. We want you to be happy with your AI receptionist. If you're not satisfied with your first month, we offer a 30-day money-back guarantee.

Refund eligibility

You may request a full refund within 30 days of your first paid subscription charge. Refunds apply to your first month only. Usage beyond the first billing period is handled through cancellation at the end of the current billing cycle.

How to request a refund

Refunds are issued by Ask Janice through our payment processor, Stripe. You can request a refund by emailing us at hello@askjanice.net, or by managing your plan in the billing portal from your dashboard. We aim to process refund requests within 3-5 business days.

Cancellation

You can cancel your subscription anytime from your Ask Janice account dashboard. Cancellation takes effect at the end of your current billing period, and you will retain access until that date.

Contact

Questions about refunds or billing? Email hello@askjanice.net.